Ethiopian Airlines Cancellation Policy

Ethiopian Airlines Cancellation Policy

When flying, there are situations in which you must cancel your trip owing to unanticipated events. Given that life happens, airlines strive to give passengers a smooth and stress-free cancellation experience. Because of this, Ethiopian Airlines has created a comprehensive cancellation policy that offers passengers options and flexibility. This article will provide you with all the information you require regarding Ethiopian Airlines’ cancellation policy. so you can securely reserve your next flight with them and travel without fear.

How Can I Cancel My Ticket on Ethiopian Airlines?

You have some options if you would like to cancel your ticket. The phone, email, website, and mobile app are all available. Here are the instructions for using each method to get your ticket cancelled:

Simple Online Ticket Cancellation

  • Open the mobile app or website for the airline.
  • Open your Ethiopian Airlines account and log in.
  • Go to the home page’s “Manage Booking” section.
  • Type your name and confirmation number exactly as you did when you originally booked the ticket.
  • Choose the reservation that you wish to cancel.
  • To finish the cancellation process, adhere to the instructions.

Easy Phone Ticket Cancellation for Ethiopian Airlines

  • Observe the spoken instructions. They will often walk you through a number of options, including making travel arrangements, monitoring the status of your flight, and cancelling it.
  • Select the cancel button when prompted.
  • Give them the information they need to complete the reservation, including name and confirmation code.
  • For ticket cancellation, adhere to the customer service representative’s instructions.

Easy And Quick Cancellation Right At The Airport

At the airport, you can do the following to change your flight:

  • Find the Ethiopian Airlines counter when you get to the airport. Normally, it’s situated in the departures area.
  • Inform the agent that you would like to cancel your flight. It’s likely that you’ll need to give your booking reference number or ticket.
  • You will receive an explanation of the airline’s cancellation policy from the agent. Usually, this contains details on any cancellation fees and the approximate amount of your refund.
  • The representative will help you through the process if you choose to go ahead and cancel. They might need to take your ticket or request more details.
  • The agent will give you a confirmation after the cancellation procedure is finished. This could be an email or a paper receipt.
  • If a refund is due, it will be handled in accordance with airline policy. It may take a while for it to appear in your account.

The 24-hour Cancellation Policy of Ethiopian Airlines

The travel plans can change at any time and you may need to make last-minute changes to your schedule. Ethiopian Airlines has created a 24-hour cancellation policy for flexibility and peace of mind. When you book your next Ethiopian Airlines flight, you’ll have the assurance that you can adjust as necessary. You also won’t experience any difficulties. They have a committed customer service team on hand around the clock to help with any queries or issues you may have.

Here are a few of the policy’s salient characteristics:

  • Within 24 hours of making your reservation, cancel on Ethiopian Airlines and get a refund.
  • There are no penalties or cancellation fees for qualified reservations.
  • It includes promotional and discounted fares, among other types of fares.
  • You can cancel online by calling them, our website, or our mobile app.
  • According to the US Department of Transportation rules, their policy complies.

Ethiopian Airlines’ Refund Procedure 

If your plans have changed and you must cancel your flight, adhere to the instructions below to get your refund instantly:

  • Visit Ethiopian Airlines’ official website.
  • You must then select the Manage Booking link at the top of the homepage.
  • After entering the passenger’s last name and the received booking reference number, click the “Retrieve Booking” button.
  • It would help to decide which reservation you want a refund for.
  • Your screen displays the specifics of the current flight you are on.
  • To cancel your Ethiopian Airlines reservation, go to the Cancel Reservation section and click on it.
  • The airline may require specific documentation to support your cancellation request so that you can cancel a reservation.
  • You will see a payment form on your screen if any fees are associated with cancelling your airline.
  • To cover the costs of the cancellation, enter the required payment information.
  • After following all of the instructions that are displayed on your screen, go ahead and request a refund.
  • You will receive an email from the airline confirming the approval of your refund request as soon as it is approved.

Ethiopian Airlines Online Refund System 

Ethiopian Airlines passengers who purchased their tickets through a website or mobile application can request online refund requests. 

  • Check out the Ethiopian Mobile App or the official website.
  • After that, a fresh page requesting your login will show up.
  • Enter your last name and booking reference number.
  • Select “Retrieve Booking.”
  • The details of your flight will appear on the screen.
  • In addition, there will be more options like exchange and cancellation.
  • Following the guidelines, submit a refund request.

PNE, Reference Number, and Record Locator are other names for the Booking Reference number. It is a six-digit code that is specific to every reservation. The reference number for Ethiopian Airlines can be found by consulting your electronic ticket or booking confirmation.

Procedure for Ethiopian Airlines Offline Refunds 

This Ethiopian Airlines offline refund procedure is for travellers who made their reservation by bank deposit or cash. Just connect to the airline’s closest office and let the staff members know about it.

Remember to bring all the necessary paperwork, including identity verification and other booking-related documents. Keep your booking reference number close at hand to make it simple for the staff to get your details. 

Travel agents with clients who have bought tickets in exchange for cash or bank deposits can also use this method. 

Ethiopian Flight Cancellation Fee

As previously stated, passengers who wish to cancel their reservation with Ethiopian Airlines must pay a certain amount if they do not do so within 24 hours. Payment of a certain amount as an administrative fee for the ticket is required to receive a full or partial refund based on several factors. The passenger will not receive any reimbursement if the total cost of the ticket is less than the airport’s administrative fee. Additionally, there would only be a refund whatsoever to the passenger if the ticket was cancelled 24 hours before the flight’s departure.

To obtain comprehensive details regarding Ethiopian Airlines’ cancellation policy and operations, don’t hesitate to contact their customer service department and sales offices or submit a request using their online form. 


The cancellation policy of Ethiopian Airlines is intended to give customers flexibility. Passengers may cancel or amend their reservations in the case of unanticipated events or changes in their travel itinerary. Generally, the airline offers several fare classes, each with specific policies about change fees, refunds, and cancellations. Travellers should carefully read the terms specific to their type of ticket. Ethiopian Airlines seeks to achieve a balance between meeting the needs of its passengers and preserving operational effectiveness. To guarantee a more seamless experience with the airline and to make well-informed decisions, travellers should pay close attention to the policy details.

Frequently Asked Questions

  1. Are Ethiopian Airlines tickets refundable? 

The tickets are usually refundable. Before making a reservation for a flight on Ethiopian Airlines, it is strongly advised to verify the status of your ticket refund, as this is highly dependent on the source and the destination. 

  1. In the event of a flight cancellation, what should I do? 

The passengers are not at fault if a flight is cancelled. Passengers are entitled to a complete refund and can request that the airline schedule the next available flight following their needs. 

  1. Can I cancel my Ethiopian Airlines ticket if I have to? I booked the ticket. 

The traveller has three options for cancelling their ticket: online, over the phone, or in person at the closest airport. You will receive a refund depending on the day you cancel and your selected seat type. The conditions and restrictions of the fare chosen during purchase are typically applied to cancellations. 

  1. What is the process for online and offline cancelling an Ethiopian Airlines flight?

For an Ethiopian Airlines reservation to be cancelled, the traveller must first select the option that best fits their needs. It is possible to use online and offline methods. If opting for the online approach, kindly utilise the “My Bookings” section on this carrier’s official website. If you need help, you can call the airline operator offline and request a cancellation. 

  1. What is the cost of cancellation on Ethiopian Airlines?

You are not charged if you cancel your flight within the first twenty-four hours of making the reservation. However, you will be charged a fee of $100 to $500 after this time. Ethiopian Airlines cancellation fees may also vary based on the kind of ticket, the time of the cancellation, etc. Therefore, the stated sum may differ. 

  1. Does Ethiopian Airlines have a cancellation policy that lasts 24 hours?

Indeed, flights can be cancelled using Ethiopian Airlines’ twenty-four-hour policy or feature. It applies to cancelled tickets within 24 hours of the original flight booking. During this time, tickets of any kind may be reversed in compliance with the regulations. Additionally, you can save your fees during this time. 

  1. What is Ethiopian Airlines’ policy regarding refunds and cancellations?

Customers can cancel flights and get their money back thanks to Ethiopian Airlines’ flexible cancellation policy and refund feature. The costs and penalties that must be paid when cancelling a reservation are also covered by this policy. The policy also mentions some requirements to apply for a refund. Thus, in case of unforeseen cancellations, both policies are essential. 

  1. Can an Ethiopian Airlines ticket be cancelled for free?

You must cancel your reservations within 24 hours of making them if you want to benefit from free cancellations. “Risk-free” refers to this time frame. During these hours, you are not required to pay a fee if you decide to reverse your ticket in any way.