How Do I Contact Cathay Pacific Customer Service

If you know the airline’s contact number, email address, or social media account, you may easily and quickly handle any flight-related difficulties. You may contact the airline directly by phone or email and expect a prompt answer. Cathay Pacific, being one of the most popular Asian airlines, also has a Cathay Pacific customer care hotline that is available 24 hours a day, seven days a week, to provide its customers with the finest service possible.

How Can I Contact Cathay Pacific?

Speaking with a live person when purchasing Cathay pacific tickets is preferable. Cathay Pacific is one such airline that offers immediate help to consumers who book tickets with them. You must follow the easy steps outlined below.

If you wish to speak with an authentic Cathay Pacific representative, please follow the steps outlined below:

  • In the first step, go to the Cathay Pacific website.
  • The contact us option is located at the top of the page.
  • You must select the option to view the Cathay Phone number: +1-800-548-3192.
  • Please select the number that best suits your needs and call it to contact Cathay Pacific.

On Cathay Pacific, How do I use WhatsApp?

You can now contact a live Cathay Pacific representative via WhatsApp. Cathay Pacific offers passengers a new type of assistance by releasing their assistance on WhatsApp. You may begin the conversion by scanning the Whatsapp QR code provided on the page or by following the link given.

How to Use Whatsapp Assistance on Cathay Pacific:

Passengers who want to contact Cathay Pacific customer support via WhatsApp can do so by following the procedures outlined below:

  • Visit Cathay Pacific’s website.
  • Then, from the top menu, choose contact us.
  • Next, find and choose the “Chat with us” option.
  • You can also scan the QR code that is provided.
  • It takes you to a conversation box on your WhatsApp page.
  • Log in to your WhatsApp account and start sending messages.
  • When you submit an inquiry, you will receive a response.

Cathay Pacific Email Support

Customers can also contact Cathay Pacific via their official website’s email address. 

  • Passengers must submit their questions in the mailbox and include their contact information. 
  • Then, press the Submit button. 
  • Management will contact you after analysing the email. It might take some time.

Live Chat with Cathay Pacific

Customers must adhere to the following rules while engaging in a live chat session with a Cathay Pacific customer support representative:

  • Visit Cathay Pacific’s website.
  • Go to the Contact Us page.
  • Select the Chat with Us option.
  • Wait for the Cathay Pacific live person to contact you.
  • The procedure may take some time.

How Can I File a Complaint with Cathay Pacific?

If you have questions about your booking, cancellation, refund, or anything else with Cathay Pacific Airlines, continue reading to learn how to complain to Cathay Pacific. Contacting Cathay Pacific for help with an issue is simple. 

Cathay Pacific could be contacted in several ways:

Passengers who wish to complain about Cathay Pacific but have yet to learn how to do so could follow the procedures below. 

Cathay Pacific Complaint Letter

You might complain about Cathay Pacific Airlines by writing to 360 Post Street, Suite 300, San Francisco, CA 94108 USA, or by calling Cathay Pacific toll-free phone at +1-800-548-3192.

Complaint to Cathay Pacific using the feedback form

Complaining to Cathay Pacific using the feedback form is one of the most appropriate methods to submit a complaint that Cathay Pacific encourages to all passengers. 

Consider the following procedure for filing a complaint with Cathay Pacific using the feedback form:

  • Navigate to Cathay Pacific’s official website. 
  • Browse the contact us website and scroll to the ‘others’ section to discover the complaints and feedback choices.
  • Find and click on the feedback form option.
  • Choose the complaint option from the drop-down menu and your specific complaint type.
  • The following window will now display a form. Fill out the form with the necessary information and press the submit button.
  • The concerned executive will provide the solution.

Call Cathay Pacific and file a complaint:

If the preceding procedure does not work, consider calling the Cathay Pacific phone number directly to file a complaint. Obtain the Cathay Pacific phone number from the webpage and ring it to proceed through the IVR choices until you are connected with a live operator. You may now explain your problem to obtain a response. 

Among the suggested methods, Cathay’s phone number is the most effective. Through direct connection, you can get an immediate and speedy response. 


  1. What types of issues do Cathay Pacific Customer Support Executives resolve?

A customer support executive provides relevant information and assistance to the caller, such as information about flights, booking and managing flights, information on service arrangements for specially-abled passengers, pets, and children, and so on.

  1. What different kinds of assistance does Cathay Pacific provide?

If you are dissatisfied with your conversation with Cathay Pacific customer service representatives, consider contacting them via WhatsApp or the airline’s social media pages, including Twitter and Facebook. You may also speak with them directly at the Cathay Pacific counter at the airport.

  1. How can I contact Cathay Pacific Customer Service?

Call +1-800-548-3192 to talk with a reservation agent. If you are calling from a nation aside from the UAE, you should go to Cathay Pacific’s official website to acquire the phone number for the Cathay Pacific office in your region.

  1. What are the Cathay Pacific customer service hours?

Cathay Pacific provides 24-hour customer assistance. You can reach Cathay Pacific’s 24-hour helpdesk at any time. 

  1. What should you do if dissatisfied with the Cathay Pacific customer service representative?

Sometimes, a customer service representative needs to provide a better response. But don’t worry; Cathay Pacific can still help you.

First, go over or record your conversation with the first representatives. It could be helpful when you contact the airline again.

Contact Cathay Pacific Support Service next. Notify your new executive about your problem and the previous call. The new executive may have more excellent expertise and can better help you.

Even if it doesn’t work, you may contact the airline via mail, Twitter, and other social media channels. Cathay Pacific clients may communicate with them via It is frequently the quickest approach to handle your problem.

  1. What problems cannot be solved by contacting Cathay Pacific customer service?

Although Cathay Pacific’s support service handles all flight-related concerns, a customer support professional cannot remedy some specific situations. Cathay Pacific Customer Service cannot assist you if your property was misplaced outside a plane or gate. In such instances, the traveller must call the Airport Authority.

Aside from that, visit the immigration centre for your passport, visa, ID, and documents. Cathay Pacific Customer Service is not authorised to address such concerns.