Lufthansa customer care can assist you before or after your journey. Knowing how to reach them makes it easier. This page lists Lufthansa’s main phone numbers, internet channels, and in-person choices for booking, in-flight, luggage, and other travel difficulties. To enhance flying experiences, Lufthansa provides fast, courteous service. You may ask them 24/7 customer service before, during, and after your journey.
Contacting Lufthansa Customer Service by Phone
The main Lufthansa customer service hotline for US and Canadian travellers is:
Call Lufthansa 1-800-548-3192.
This toll-free line is open 24/7. It will link you to a Lufthansa customer relations person for:
- Reservations and ticketing
- Seat assignments
- Baggage concerns
- In-flight services
- Delayed or canceled flights
- General questions
The interactive voice response menu allows you to select from options to be routed to the appropriate department.
For customers calling from other countries, visit the Lufthansa website to find specific contact numbers provided for local customer service. There are numbers for over 60 destinations worldwide.
Reaching Customer Service Through Additional Hotlines
Along with the main 800 number, Lufthansa operates some additional hotlines:
- For mileage and award ticket queries: +1-800-548-3192
- Other: 1-202-366-2220 (voice)
- For Disability-related Travel: 1-800-778-4838
These specialized numbers offer a more direct option if you need help with those specific matters from Lufthansa customer support teams.
Connecting Through the Lufthansa Website
This Lufthansa website provides numerous options to contact customer support online instead of via phone.
On their contact page, you can send a message to customer relations by filling out a web form. Enter your booking code or ticket number and provide details on your question or concern.
There is also an automated chatbot feature you can try on the website. This virtual assistant can answer common questions or route you to a live agent if further help is needed.
For questions related to your Miles & More frequent flyer account, there is a dedicated contact page where you can send a message directly to that department’s support team.
Getting Quick Answers on Social Media
Lufthansa maintains active profiles on the major social networks for customer service assistance. You can contact Lufthansa customer service through:
- Facebook Messenger (@lufthansa)
- Twitter (@lufthansa_usa)
- WhatsApp (+49 69 86 799 799)
The social media teams typically respond within an hour to messages during regular business hours. You can get help with basic pre-trip, in-flight, or post-travel questions. For more complex matters like reservations or ticketing, they may direct you to call or email customer service.
Steps to Contact Lufthansa Customer Service Before Your Flight
Before you depart on your Lufthansa trip, there may be times when you need to contact Lufthansa customer service for assistance, such as:
- Booking a new reservation
- Changing or upgrading your seat assignment
- Adding checked bags or other services
- Providing passport or visa documentation
- Asking about airport lounges
- Getting information on your flight status, terminal, boarding time, etc.
To take care of any pre-travel needs, you can:
- Call 1-800-548-3192 to speak with a booking agent
- Use the airline’s website chatbot or contact form
- Direct messages on Facebook, Twitter, and WhatsApp
- Visit a Lufthansa ticket counter or sales office located at your airport
Be sure to have your reservation code or ticket number handy when you contact them.
In-Flight Customer Service Contact Options
While in-flight during your trip with Lufthansa, the cabin crew is available to assist with any needs that arise. You can use the seatback entertainment screen or overhead call button to request help from a flight attendant.
For general in-flight customer service, the cabin staff can help with:
- Food/beverage requests
- Comfort items (pillow, blanket, headphones)
- Entertainment system troubleshooting
- Medical emergencies or illness
- Connecting flight questions
- Lost/found item reporting
The purser or head flight attendant has the authority to resolve more significant issues in-flight, such as:
- Moving seat assignments
- Compensation for service problems
- Behavioral incidents with other passengers
- Major medical situations
- Missing baggage paperwork
Contacting Lufthansa After Your Flight
There are a few common reasons to contact Lufthansa Airlines after your trip:
- Damaged, lost, or delayed luggage
- Refunds for canceled or rescheduled flights
- Complaints about your travel experience
- Requests for reimbursement
To manage post-travel concerns, you can contact Lufthansa customer service via:
- Online claim forms for baggage issues
- Email or phone to their customer relations department
- Mailed written complaints to corporate headquarters
Having your prior booking or ticket number will help expedite any claims or refund procedures.
Get Support from Lufthansa Customer Service via Live Chat
One of the quickest ways to have your questions answered or issues resolved is through Lufthansa’s live chat. On their website, look for the “Need help?” widget in the bottom corner to start a live chat session.
You will be connected directly to a Lufthansa agent who can provide real-time support for:
- Flight reservations and ticket changes
- Seat assignments and upgrades
- Baggage allowances and fees
- Passenger status and mileage programs
- Flight delays and cancellations
With live chat, you avoid having to wait on hold over the phone. The chat transcripts are also automatically saved, providing you with written documentation of any changes or important details discussed.
Lufthansa Customer Service Contact Tips
To have the smoothest experience contacting Lufthansa for assistance, keep these tips in mind:
- Call during non-peak hours when wait times are shorter
- Have your confirmation code or ticket number ready
- Double-check the contact information to avoid phishing scams
- Stay calm and patient – agents are there to help you
- For written communication, include key details and be clear
- Allow plenty of advance notice, if possible
Lufthansa customer care will likely fix your problem quicker with additional details.
Lufthansa is improving customer service.
Lufthansa provides excellent customer service across all channels to over 60 million passengers annually. Improvement initiatives recently include:
- Increased staffing at call centers to reduce wait times
- Introduction of automated callbacks so you don’t wait on hold
- Expanded social media support for quicker response
- Text message updates on flight delays or cancellations
- More self-service options online for bookings and check-in
Lufthansa invests significant resources into training programs, digital tools, and customer feedback initiatives aimed at exceeding passenger expectations. The airline is recognized as one of the best for customer service among European legacy carriers.
Whether you need assistance before, during or after your travels, Lufthansa offers multiple channels for reaching customer service. With comprehensive phone support, online options, social media teams and in-flight personnel, customers can promptly get any questions answered or issues handled. Keep their website handy to easily find the right Lufthansa contact number, live chat, or email contact to connect with an agent who can provide timely, friendly service.
What is the best way to contact Lufthansa if I have an urgent issue with my flight?
If you need immediate assistance with a same-day flight issue, the fastest way to reach Lufthansa is usually by phone. Call 800-645-3880 and select the options for re-booking, scheduling changes or immediate ticket needs. You can also try using their website’s live chat feature for a quick response.
Does Lufthansa have a dedicated number for customers with disabilities?
Yes, Lufthansa provides a specific helpline for passengers requiring special assistance. You can reach their disability hotline at 1-800-851-1001. It is open daily from 6 a.m. to midnight Eastern Time.
Can I call Lufthansa toll-free when I’m traveling internationally?
Lufthansa has toll-free customer service numbers in many countries worldwide. Check their website before traveling to find a local contact number so you can call them without long-distance charges when outside the US.
What information should I have ready when contacting customer service?
Whether you call, chat or email, be sure to have your reservation code, ticket number, MileagePlus number or other key details available. This allows Lufthansa agents to swiftly pull up your information and assist you.
Does Lufthansa offer customer service in languages other than English?
Yes, Lufthansa provides phone, chat and email support in German as well as other languages like Spanish, French, Portuguese, Mandarin, Japanese and more. Just inform the agent if you need assistance in another language. Multilingual staff are available.