American Airlines Cancellation & Refund Policy

The airlines today are doing their best to make sure that customers don’t have to go through any type of inconvenience. The policies are being kept very simple and are being drafted keeping in mind the ease of customers. One of the very important policies is the cancellation policy of any airline. Every person makes their travel plans with a lot of excitement and enthusiasm. But sometimes, due to unforeseen circumstances, it is not possible for people to continue with their travel plans. They either have to change their travel plans or have to cancel them.

In a situation where the customers are already bearing the inconvenience of having to change the travel plans, burdening them with complex cancellation processes does not seem to be a good idea. Therefore, customers want that the cancellation processes are as simple as possible so that they don’t have to face more complexities.

American Airlines is one such airline which provides its customers maximum ease when it comes to the cancellation process. The airline has left no stone unturned to ensure that the customers can cancel their flight without having to go through any cumbersome processes. The American Airlines cancellation policy is one of the best ones which makes the airline one of the top preferences of people.

American Airlines flight cancellation policy

It might be confusing and difficult for you to read and understand the terms and conditions of the American Airlines flight cancellation policy. For your comfort and convenience, we have presented to you a summary of the important points of the American Airlines flight cancellation policy.

  1. All tickets may be cancelled for a complete refund within 24 hours of the purchase when the flight reservation is made at least two days prior to the departure.
  2. Refundable tickets may be cancelled for a full refund by making a request for the refund online or by contacting reservations.
  3. In case of non refundable tickets, no refund is granted after the 24 hours grace period. But, if you cancel the flight before departure, the unused value of the eligible fares can be applied towards a future trip but on the condition that the new trip takes place within one year of the original ticket issue date.

At present, you are only allowed to make changes to your trip only once. We would like to mention here that this policy is applicable only to the purchases which have been made directly with American Airlines. If you got your reservation done from a third party like a website or a travel agent, then you must contact the agency directly for the cancellation of your reservation.

American Airlines Flight Cancellation process

According to American Airlines flight cancellation policy, to cancel a flight, you need to contact the reservations team by calling 800-433-7300. Alternatively, you also have the option to cancel your American Airlines flight by visiting the official website of the airline.

If you are cancelling your flight by visiting the official website of the airline, the you need to follow the below-mentioned process:

  1. Open the official website of the airline.
  2. You then need to find your trip. For this you will require your 6-character confirmation code also called a ‘Record Locator’. If you don’t know your Record Locator, then you can find it in the confirmation email which you must have received after completing the booking process.
  3. After this you need to select the option cancel trip in the top toolbar and follow the on-screen instructions to cancel your reservation.

Once you are done cancelling your reservation, you will receive a confirmation email from American Airlines which will also include your ticket number. We would recommend keeping this email safe so that it can be used as a reference for rebooking your next flight.

Talking about the American Airlines Basic Economy cancellation, the cancellation is not permitted. In case of non-refundable tickets the cancellation fee is not applicable but the travellers might have to pay for the fare difference. In case of American Airlines refundable ticket and award ticket no cancellation fee is charged.

American Airlines COVID 19 cancellation policy

In this section, we will know about the COVID cancellation policy. During the time of covid, American Airlines cancellation policy covid was in action which allowed people to make unlimited changes to their trip without having to pay any change fee. In this case the travellers only had to pay for the fare difference. Excluding the basic economy the travellers also had the option to cancel the trip online and rebook at a date later on.

During the time of the pandemic the airline had also eliminated all the change fees for first, business, premium economy and main cabin tickets on domestic as well as short haul international flights.

The airline had also eliminated all cancel, change and redeposit fees on award tickets.

In case any such situation arises in the future as well, we are likely to see the airline making such a policy applicable once again so that the customers don’t have to face any sort of inconvenience.

American Airlines Refund Policy

The American Airlines refund policy has been divided into two sections. One is the refund policy in case of flights which have been booked with cash. The other one is policy in case of flights which have been booked with miles. We will see both these processes in detail in this section.

To save time, you can go directly to the refunds section on the official website of the airline. In the refunds section, you will see an option to request an American Airlines refund or know the American Airlines refund status.

To start with your refund process, you will need the last name of the passenger and the ticket number. Once you enter this information, the refund department will advise you of the eligibility and options.

After you have requested the refund, if you need to contact the refund department, you need to do the following things:

  1. Visit the refunds section on the official website of the airline.
  2. Under the customer service option, you have to click on contact refunds.
  3. Here you will find the option to tell your concerns about the refund but you cannot use this form to request a refund. It is just for other communications with the refund team only.

You also have the alternative to fax the refund department at: 800-892-3447. The international fax number is: 480-693-2759.

For the flights which have been booked with miles, we would like to let you know that you cannot use the refunds page for award flights. When you cancel your award flight on the American Airlines website then your miles will be reinstated and the refund for the taxes and fees will be requested automatically. In case you have any query you are free to get in touch with the customer support team of the airline.

American Airlines 24 hours cancellation policy

According to the American Airlines 24 hours cancellation policy, if the customers cancel their flight reservation within 24 hours of making it then they would not have to pay a cancellation fee regardless of the fare they selected. This means that if you have made a reservation and you immediately come to know that you would not be able to carry on with your travel plans, then according to American Airlines cancellation within 24 hours, you can cancel your reservation within 24 hours and you would not have to pay a cancellation fee.

American Airlines no show policy

According to the American Airlines no show policy, if someone has made a reservation and neither boards the plane, nor does he cancel the reservation, then in such a case, the entire amount of the ticket will be forfeited by the airline and the traveller will not be eligible for receiving any refund.

FAQs

Q1. Do American Airlines have refundable tickets?

Ans. Yes, American Airlines has refundable tickets. To know that whether your ticket is refundable or not, you can do the following:

See the fine print on your original booking confirmation email.
Give a call on the American Airlines Reservations at 800-433-7300.
Logging into your American Airlines account on the website and check your booking details.

Q2. Can I cancel my American Airlines flight and get a refund?

Ans. Yes, you can get a refund if you cancel your flight at American Airlines but only when you cancel within 24 hours as per the American Airlines 24 hours cancellation policy.

Q3. Are American Airlines tickets refundable?

Ans. Yes, some of the American Airlines tickets are refundable. The tickets are refundable if you cancel the flight reservation within 24 hours or if you have purchased a refundable ticket. To see that whether your ticket is refundable or not, you can go through the following tips:

See the fine print on your original booking confirmation email.
Give a call on the American Airlines Reservations at 800-433-7300.
Logging into your American Airlines account on the website and check your booking details.

Q4. Which American Airlines fare classes are refundable?

Ans. You are eligible to receive a refund if you’ve purchased a refundable American Airlines flight and the ticket type is Main Cabin, Premium Economy, Business Class or First Class.

Q5. Can you cancel a basic economy American Airlines flight?

Ans. No, American Airlines does not allow you to cancel a Basic Economy ticket; you cancel it within 24 hours from the time it was purchased.

Q6. What happens if I cancel my American Airlines flight?

Ans. If you cancel your flight within 24 hours then according to the American Airlines 24 hours cancellation policy your fare amount will be refunded. Depending on the type of fare you have in some cases you might not have to pay cancellation fees and will only be responsible for paying the fare differences. If you have booked your ticket in basic economy then you will not be allowed to cancel your flight.

Q7. How much does it cost to cancel a flight?

Ans. No charges are applicable if you cancel your flight within 24 hours of booking. In other cases depending on the ticket fare the cancellation fee might be applied. If there are any differences in the flight fares, then it will have to be paid by the travellers.

Q8. Can you cancel a flight within 24 hours to American Airlines?

Ans. Yes, you can definitely cancel your flight 24 hours on American Airlines. According to the American Airlines 24 hours cancellation policy, travellers can cancel their flight reservation within 24 hours of making it. If they do so, then they would not have to pay a cancellation fee irrespective of the fare they selected.

Q9. Does American Airlines offer refundable tickets?

Ans. Yes, American Airlines offers refundable tickets. Here is how you can check whether your ticket is refundable or not.
See the fine print on your original booking confirmation email.
Give a call on the American Airlines Reservations at 800-433-7300.
Logging into your American Airlines account on the website and check your booking details.

Q10. How long does an American Airlines refund take?

Ans. The refund is processed to the original credit card within 7 days. It would appear on your statement within 1-2 billing cycles. In case of cash and check purchases, the refund will be processed within 20 days after receiving the refund request.

Q11. How do I know if my American Airlines ticket is refundable?

Ans. Here is how you can know that whether your American Airlines ticket is refundable or not:

See the fine print on your original booking confirmation email.
Give a call on the American Airlines Reservations at 800-433-7300.
Logging into your American Airlines account on the website and check your booking details.

Q12. Which American Airlines tickets are refundable?

Ans. Under the American Airlines 24 hours cancellation policy, all types of tickets are refundable. This means that you will have to cancel your reservation within 24 hours of making it. Cancelling tickets is not allowed in Basic Economy. If you have a non refundable ticket, that will also not be refundable.

Q13. If I cancel my flight will I get a refund on American Airlines?

Ans. You will only get a refund if you cancel your reservation within 24 hours of making it according to the American Airlines 24 hours cancellation policy. Also you can also get a refund in case you possess a refundable ticket.

Q14. Does American Airlines give you credit if you cancel a flight?

Ans. Yes, if you book a non-refundable ticket, then you will receive a credit or a voucher, which you can use to make a flight booking in future.

Q15. Does American Airlines have free cancellation?

Ans. Yes there are no cancellation charges applicable if you cancel your flight within 24 hours of making a reservation. According to the American Airlines 24 hours cancellation policy, if you cancel your reservation within 24 hours of making it then you will not have to pay any cancellation charges. This is applicable to all types of tickets.

Q16. What happens if I cancel a non refundable flight on American Airlines?

Ans. If you cancel a non refundable flight on American Airlines this means that you are not eligible to receive the amount you paid for making your reservation. If you cancel the non refundable flight ticket you will be receiving nothing after cancellation.

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Comment by: Alisha Ferguson on Sun Aug 7th 2022

American airlines cancel flights without any information given. Because of this, such a frantic, disjointed trip experience was had by me! However, American Airlines' cancellation policy is quite tolerable. the unexpected postponements and cancellations. Miscommunication and maintenance problems, although a new reservation is guaranteed. Although it was a poor experience, airlines did their best. To avoid having my "new" flight be the next afternoon, I finally had to take a flight that was an hour from my house. Additionally, that flight was delayed. If I weren't experiencing this catastrophe, I wouldn't believe it myself.

Comment by: Walter Grady on Sat Jul 23rd 2022

This airline is the greatest, and its outstanding meal service is well worth mentioning. Most significantly, it consistently attends to its customers' needs, such as American Airlines change flight and cancellations, which is the primary interaction with the crew and was lavishly presented and aesthetically designed. I think other airlines and flight crews should fly American Airlines from time to time just to see what style means when it comes to offering service.

Comment by: Kelly Romans on Thu Jul 14th 2022

Amazing customer service manager at American is Charlotte Wilson. She became aware of our 36-person group and assisted us in reserving a cancelled flight. She helped us at every turn, from arranging a private bus to transport us to our hotel to arranging for the same bus to pick us up the following day and transport us back to the airport to arranging for dinner at Chick-Fil-A. We waited for our new flight for a long time. We were returning from an eight-day trip to the East Coast with middle and high school students, and she managed to secure permission to switch out a plane so that our group could fit on a flight. We are really happy we met her and that she was able to help us since she is amazing.

Comment by: Kelly Romans on Tue Jul 5th 2022

Worst fears came true. Eight unforeseen delays and American airlines flight cancellations, and they never even started to look for their passengers. This wasn't a leisurely flight—I had to make it to my cousin's wedding. I think the company is lying when it says it has just enough employees to manage the airline. When you add your own delays to those of people who boarded flights before you that were either cancelled or delayed, it becomes hard to travel outside of a hub city. It's time to return to the trains. I am not joking.

Comment by: Luella Tidwell on Tue Jun 21st 2022

I live in New York but have customers all around the country. American airlines are always my first choice for a flight; their app and constant updates are excellent. American airlines cancellations and delays are extremely rare. The service of this airline is far better than the other airlines and when the schedule dictates I take the next available flight. Love to travel with American airlines.

Comment by: Donald Herman on Thu Jun 9th 2022

Due to school scheduling I ave to cancel and rebook nonrefundable tickets for my son & grandson. Can this be done and what are the additional costs.

Comment by: Audrey Hamilton on Thu Jun 2nd 2022

Cancelled American Airlines flights are now common!!!! How can i even explain this…At 11 o'clock, I'm held at O'Hare along with about 300 other passengers who are also stuck because of the cancellation. The line is longer than two football fields. The flight that might take me to my destination tomorrow was just made known to me. They can do this even if the weather is poor. However, at least they tried. I won't get there till tomorrow night at ten o'clock. We were allowed to feel a small amount of sympathy for their total lack of execution. If I could submit a picture of this line, I would. full support on their end. I would never try to spend any money on a flight in bad weather where there are plenty of cancellations.

Comment by: Johnny Stephens on Fri May 20th 2022

American Airlines is the best company to travel. If you are thinking of booking a trip with them, without any doubt go for it. I’ve had 6 trip cancellations and I am pleased with the way American airlines handled each and every transaction. They only care about passengers. American airline cancellation policy is very flexible and I didn’t face any problem while cancelling tickets. I love to travel with them in the future.

Comment by: Clara Raffaele on Thu May 12th 2022

The American Airlines cancellation policy stuns passengers. I recently booked a round-trip first class ticket directly through the American Airlines website. They have altered my flights numerous times without checking to make sure I am receiving the level of service I paid for, but nothing has changed. Examples include switching the ticket tier from first to economy class and eliminating my preferred seat from the flight. First class tickets were unavailable to me, and attempts to rebook them were fruitless. Be careful while buying from American Airlines. For myself, my friends, and my family, I am certain that I will avoid them in the future.

Comment by: Beth Fields on Tue Mar 1st 2022

American Airlines cancelled due to flight staff issues. We were not able to make connecting flight to Bahamas. Had to reschedule another airline. No refund!!

Comment by: Bernie vodzak on Sat Feb 26th 2022

Booked a trip to orlando had to cancel due to family emergency trip was for four people 3 tickets fully refunded one was not ? Nice consistent policy you can count on American Airlines never again

Comment by: Puneet on Thu Feb 24th 2022

My flight was cancelled and an alternate flight was provided after 5+ hours. I tried to get help from crew but they didnot even offer to help. Alternate flight was 5 hours longer with multiple stops.

Comment by: Brenda Martinez on Mon Feb 21st 2022

American Airlines need to change their police on a non refundable ticket. I had bought a ticket for my mother traveling from Nicaragua to Miami right before the pandemic started she supposed to come here on March but that’s when the pandemic started her Dr. Recomendad do not travel because her condition she is 85 years old. Since then I have been trying to get the money back plus the airlines isn’t travel to Nicaragua. I haven’t had any good response from them, because it was a non refundable ticket. My mother can’t travels any more she had Covid and her health Isn’t good for her to travel. What should I do?

Comment by: Barbara M Goddyn on Fri Feb 18th 2022

I booked my flight through orbits. My locator is XKMGVN. If I cancel will I have to pay a cancelation fee? If I do, what would it be?

Comment by: Paula Berkey on Thu Jan 27th 2022

I have to cancel and rebook my flight because of Covid. A letter from AA dated 3/29/2021 states they will waive fees until 3/31/2022. The rep told me I will be charged a cancellation fee, even though I’m going to rebook in March.

Comment by: Antonio on Thu Jan 13th 2022

Cancelling flights is difficult. Obviously they use outside people from another country to speak with and some are very rude. American should change their name to Non-American and rude! Won't ever book with this airline again. Southwest is awesome!

Comment by: KUNAL on Sat Oct 30th 2021

I book a flight but I do not have any idea that for stay in us we need visa so i request a refund but i do not get that

Comment by: Ramona on Fri Oct 22nd 2021

American Airlines canceled the flight on us, and I would like the compensation as I am now out hotel reservations, car reservations and tour reservations. We tried to catch a later flight, but there were no more

Comment by: M K on Wed Aug 25th 2021

Flight was cancelled at the last minute. 17 hour wait to talk to AA. We booked ourselves on another airline and drove 5 hours to get out the same day. Called AA and ticket price was refunded but they are refusing to pay for difference to get new flight. Will be fighting this - not happy at the additional $1,027 that was spent to get to my destination on time when we had an unchangeable 4 hour window to see family member on the other end.

Comment by: Sadie Moore on Tue Jun 22nd 2021

Best ground staff and cabin crew, comfortable air carrier with flexible cancellation/credit policies. They gave me flight credit to book one in the future without any extra charge. American airlines cancellation policy is very profitable to the customers.

Comment by: Nancy Jennings on Wed May 12th 2021

Honestly speaking American airlines cancellation policy is more comfortable for customers. I experienced it with the American airlines, once I booked a ticket, but because of health conditions I called the customer support executive to cancel my ticket, he asked to select one option either to reschedule my flight or refund with minor charges. I selected a refund and got my money back.

Comment by: Patricia Merz on Tue Apr 27th 2021

My boyfriend and I had to switch flights due to American airlines cancelling their flights. The customer support executive did everything that is possible to make an easy and smooth transition. At last we got another flight and reached home happily.

Comment by: Adam Bell on Fri Apr 16th 2021

I love flying with American Airlines, because they provide well organized and polite services. You can rely on American airlines. They will send alerts as soon as possible and let the customers know about American Airlines flight cancellation or delay and will provide an alternative.

Comment by: Joshua Thomas on Tue Apr 6th 2021

I accidentally cancelled my flight, and for refund I approached customer care for refund. The customer support executive was very friendly and he said that it was cancelled within 24 hours. So according to the American airlines 24 hour cancellation policy I am eligible to get a full refund. I got my money back and thanks to the American airlines staff.

Comment by: David Dolan on Thu Mar 25th 2021

As the situation is getting worse in this pandemic situation all the air carriers are cancelling their flights. I was about to move to Miami from New York city for some official work, but unfortunately American airlines cancelled all their flights, but luckily the flight which I had booked was the last flight to fly. I reached my destination without any interruption.

Flight Helpdesk For Cancellation or Change Queries

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