Understand Delta Airlines Cancellation And Refund Policy in 2024

Understand Delta Airlines Cancellation And Refund Policy in 2024

There are a number of cases that may necessitate the cancellation of a Delta flight. The Delta cancellation policy explained here will be of use to you in every possible way in the cause that you decide to cancel your reservation with Delta Airlines.

Steps to Cancel Your Delta Airlines Flight

What are the different ways to cancel Delta Airlines flight online

There are a few different sources available to customers/passengers of Delta Airlines who wish to cancel their flight booking. To cancel an online reservation with Delta Airlines, all you need to do is go to the airlines website and then go through the steps outlined below. 

Follow these steps to cancel your flight with Delta Airlines online:

  • You can log in to your Delta Airlines account by going to the Delta Airlines official website.
  • After that, you will be able to select the flight from the provided flights that you would like to cancel.
  • Select the flight you want to cancel, then click the “Cancel flight” option in the menu that appears.
  • After the cancellation of your flight, you will shortly get an email or text notification sent to the phone number you registered with the airline.

Contact any live representative of the Delta Airlines customer care staff for assistance:

Cancel Delta Flight Over the Phone
  • You need to click on the customer service portion of the official Delta Airlines website.
  • After that, get your phone and call the toll-free number for Delta customer service.
  • Proceed at this by following the directions provided by the IVR.
  • To cancel your flight, you should avoid pressing any of the numbers and instead speak with a representative.
  • Provide them the detailed  information about your ticket and request them to cancel your flight.
  • You should expect to get an email with confirmation on the phone number you registered with.

Read carefully the detailed Delta Airlines cancellation policy to avoid any mistakes

  • Within a day (24 hours) of the Delta flight departure, customers can quickly cancel their tickets online without having to pay a fee.
  • If you cancel your flight booking in less than 24 hours before it expires, the airline will charge you a fee.
  • If the customers cancel their flight within a certain amount of time, they can get their full money back.
  • If the passenger cancelled the flight and asked for a refund, the amount of the refund will depend on a number of factors, such as the type of ticket or reservation along with the time. 
  • If the reservation ticket for a person is refundable, the whole amount will be given to the mode of transaction.
  • If the ticket status is non-refundable, only the tax amount will be applied.
  • If there is a problem and the airline cancels the flight ticket, it will pay the customer some money according to Delta cancellation policy.
  • You can also save your reservation credit into points that you can use for future reservations.
  • The refund won’t be received until at least three to four work days after the original reservation.

Delta Airlines cancellation policy for Refundable tickets:

  • The passengers who bought refunded tickets, here are some things they need to take care of:
  • If a Delta refundable ticket is cancelled a total of three hours before the flight, the passenger can get their money back. 
  • In the same way, prices for the main class can change at the last moment and be cancelled no later than two hours before the flight. 
  • Delta Airlines says that if you cancel a refundable ticket that includes hotels, car rentals, or a mix of these, you will only get your flight money back. Delta Airlines does not cover refunds for hotel stays or car rentals; you will need to talk with an outside party for refund. 
  • A person who doesn’t show up for their flight has to pay a $150 fine and a $200 cancellation fee. 
  • Once the customer has paid the required amount, they will get the remaining portion of the fare amount  back. 

Delta Airlines policy for non-refundable tickets

Here are the list you need to know before you can get your refund for a Delta Airlines non-refundable ticket:

  • If a passenger cancels their ticket within 24 hours of the time they booked, Delta will give them a refund. More than that, the travel date must be at least seven days after the cancellation. 
  • If you buy a non-refundable Delta Airlines ticket, you can’t get an upgrade or a seat with more space. 
  • Delta tickets that are non-refundable can only be refunded if the flight is delayed, cancelled, or cancelled by the company itself.

How much is the Delta Airlines cancellation fee applied on the fare types

SkyMiles Award Ticket Cancellation Fee
Ticket TypeTime of Travel
Within 24 Hours of BookingAfter 24 hours of Booking
Basic EconomyFree$150

If you cancel your ticket in less than 24 hours before your flight departure you may have to pay Delta cancellation fees of $100 to $200. You won’t have to pay anything if you cancel your flight less than 24 hours before it’s supposed to leave. You need to keep in mind that the fees for cancelling a flight rely on the type of flight you booked.

Delta Airlines cancellation fee for the type of ticket

Delta Flight Cancellation Fee
Fare TypeTime of TravelFlight Departure Origin
24-hour from BookingAfter the Risk-Free PeriodWithin 24 hours of DepartureAnywhereEuropeMiddle East, India, Africa
Basic EconomyFree$99 to $199$99 to $199$99$150$199
Non-RefundableFree0 to $5000 to $5000 to $5000-$5000 to $500

The Delta Airlines fees are different for each type of ticket.

Delta Basic Economy cancellation fee: 

Unless you buy your ticket less than 24 hours before your trip, you can get a full refund amount without paying a cancellation fee.

Ticket prices for Business class and above:

  • There are Delta fees to pay if you cancel your ticket less than 24 hours before the departure time. 
  • Ticket prices start at $200 for those coming from the USA, Asia, Canada, Africa, Europe, and the Caribbean Island. 
  • For trips from Mexico and Korea, the fee is $180.

Award tickets: 

You can cancel your award tickets for free approximately 10 minutes before the departure time. After that, there will be a $150 fee.

Read Delta Airlines refund policy before making a request for refund

  • If you want to cancel your ticket, you can get three different types of ticket refunds. These are them:
  • After seeing if your ticket is eligible, Delta Air Lines will give you a refund once they get your request.
  • This will also happen in seven working days.
  • Another thing is that if you pay for your Delta Airlines deals with cash or a check, the process could take up to 20 working days.
  • One more thing is that there are extra services for children and handicapped. Along with this, Delta also has the medical cancellation policy. 

What is the Refund Requesting process from Delta Airlines

Delta Cancellation Policy

Delta Airlines takes care of its policies in every possible way. Their customer service team is well-organised and makes sure that people get all the help they need. A flight cancellation or schedule change comes with a refund policy. In the same way Delta has a very helpful refund policy. To get your cancellation refund from Delta, you need to look at these steps:

To receive a refund, please get in touch with a representative from Delta Airlines:

  • Simply giving them a call will put you in touch with Delta Airlines customer care team. 
  • You can choose your language when you call the Delta customer executive refund calling number on the screen.
  • To manage reservations and manage tickets, press 1.
  • Dial 2 for baggage or any other assistance.
  • To cancel your flight and receive a refund, press 3.
  • To speak with a Customer Executive from Delta, dial the # button.

Timings: Workdays (Monday to Friday) are from 8:00 am to 7:00 pm Eastern time zone. 

Lines are closed on the weekends e.g. Saturday and Sunday.

Delta Airlines Refund Email

  • Send an email to Delta Airlines to request a refund
  • You can also reach them by email provided on the screen if you want. 
  • You should make your request for a refund using this method.

At the Airport

You are also welcome to go to the Delta Airlines department for cancellation and ticket refund-related concerns, at which point you will be able to acquire a refund from the company.

What is Delta Airlines risk-free 24-hour ticket cancellation

If you cancel the booking within Delta 24 hours after the flight reservation, you will receive a full refund of the amount that you paid to make the reservation. In this scene, the passengers would not suffer any fare amount losses.

If you cancel your Delta Refundable ticket as per the Delta 24 hours cancellation policy, you will get a refund for the value of the ticket less any applicable taxes. 

If you cancel your reservation less than a week or even a few days in advance, you will be responsible for paying a portion of the fee.  

To receive a refund for the Delta fully refundable ticket, please follow the following instructions:

  • Open the Delta Airlines website
  • Now select the option titled My Trips from the menu.
  • Now choose the flight you’ve booked and  wish to cancel from the drop-down menu.
  • After you have cancelled your booking, immediately seek a refund.

If you have spent money on a Delta non refundable ticket, the value of your flight may be subject to a cancellation fee in certain circumstances. The amount of money that is still available will be made available as an eCredit, which can be put towards the purchase of another ticket.

  • Open Delta Airlines website.
  • Now select the option titled My Trips from the menu.
  • Now choose the departure date that you wish to cancel from the menu displayed on the screen.
  • After you have cancelled your booking, immediately see if your ticket is eligible for refund.
  • If not, no amount will be provided but you can avail their eCredit.

Delta Basic Economy Tickets

If you purchased a Basic Economy ticket, you can still cancel your flight, but you will not receive a refund or credit for future travel. You will lose the full value of your ticket.

What happens to the fare amount after cancelling a Delta basic economy ticket?

According to the Delta refund policy, tickets purchased in the Basic Economy category are typically not eligible for a refund. This signifies that if you decide to cancel your whole trip, you will not be eligible for a full refund of the sum of money that you paid for the ticket. 

When you cancel a flight booked in Basic Economy on Delta Airlines, the price of the ticket will typically be preserved as a travel credit. 

How much does Delta Airlines charge to cancel a flight in the basic economy class?

  • If a customer decides to cancel their basic economy ticket, they will get a flight credit for the value of their ticket, less a service tax. 
  • As per the Delta refund policy, the charge for one-way tickets on domestic flights is $49.50, and the fee for roundtrip tickets on domestic flights is $99.
  • The fee for one-way tickets on international flights is $99.50, and the fee for roundtrip tickets on international flights is $199.

Contact Delta Airlines Customer service for cancellation refund

When you make a reservation with Delta Airlines, you have the option to cancel your ticket over the phone at any time. To complete this, you will need to follow the following steps:

  • Dial the number provided on the screen.
  • You can use this method anywhere.
  • You need to tell them that you’re a member of the Sky Miles programme.
  • If you comply with all of the voice instructions  on the phone, they will put you in touch with a live person from Delta Airlines.
  • You will be required to make a request to him and provide him with all of the relevant details.
  • After everything happened, all you need to do now is patiently await for a refund on your ticket.

What is Delta Airlines medical cancellation policy

Medical emergency is the most common reason for cancellation, and if a trip is cancelled for medical reasons. To know more about Delta Airlines medical condition policy, read below:

  • The passenger is not responsible for paying any cancellation fees. They are qualified to receive a full refund. 
  • If you have to cancel your plans or miss the flight because of this, you are required to explain the medical circumstances.
  • On the other hand, Delta Airlines cannot accommodate every possible type of urgent medical situation. 
  • The majority of the medical cases, illness or serious injuries are involved in the process.

How Can I Check the Status of the Delta Refund?

Simply open the Delta Airlines website and follow the steps that are listed below in order to check the status of your refund from Delta Airlines.

  • When you click the link, a new page will load in front of you.
  • Please provide the requested information in the appropriate fields on the page.
  • Find out where your refund is.

If you are not satisfied or having trouble while finding the refund status page, you can always contact the Delta Airlines customer care to get the full details about your pending refund.

14 thoughts on “Understand Delta Airlines Cancellation And Refund Policy in 2024”

  • Jordan Street says:

    My wife and I flew out on a cold windy day to celebrate our retirement and anniversary. We had a wonderful trip with delta airlines, friendly staff and cabin crew on the flight. No delays and cancellations. Our luggage came to us at the end of the day. Everything went smooth, tasty food, comfortable seats and extra plans to fly again. Love Delta Airlines!

  • Julian Barry says:

    Please check the cancellation policies before booking with any airlines, and try to book through the airlines official website or app, because I lost my money by booking with third party booking services. But Delta airlines cancellation policy is generous and I got my money back with less charges.

  • I was flying with Delta airlines and it was a connecting flight. Delta airlines cancelled the flight due to some technical issues. All the passengers were brought to the resort for the night, free of cost. They had taken care of us by providing all the facilities. I was impressed with Delta airlines.

  • Anthony Russell says:

    I highly recommend Delta Airlines. I am impressed with the customer support; I recently called the customer support to cancel my ticket because of this pandemic situation, the executive responded gently and cancelled my ticket and waived off the handling charges as it was mentioned in the delta refund policy.

  • Andrew Fairley says:

    Delta flight cancellation policy is awesome. They changed their policy during this covid situation to help customers. I booked a ticket with no refund policy, but I decided to cancel my ticket because of my personal problems. The company gave the option to rebook tickets within a year from the original ticket date.

  • Ann Wilson says:

    I had to leave the USA as soon as possible because of the increasing COVID-19 cases, so I booked one for me with Delta airlines. Next day I read in the news about Delta flights cancellation, because of the pandemic situation. So I cancelled my ticket immediately and got my money back very easily. Thanks to Delta Airways.

  • I booked a flight with Delta Airways and the next day I met with an accident with minor injuries, so I cancelled my ticket. I was not sure whether I would get a full refund, but luckily I got my money back without any charges, it is because of Delta Airlines 24 hour cancellation Policy. In the policy, it is mentioned that if any passenger cancels tickets within 24 hours of the original booking time they will get a full refund. As per the policy I got my money back. Thanks to Delta Airlines.

  • I was flying with Delta Airlines from New York to Mumbai, stopping in Dubai, after reaching the Dubai airport I came to know that my flight got cancelled without any prior intimation. I asked the airport staff about the flight and confirmed it. I called the customer support and asked them to arrange a flight for me to Mumbai, after checking the available flights they managed a ticket for me and asked me to wait for 4 hours to take the next flight. Even though they made me wait, they arranged a flight. I felt very happy and reached Mumbai safely.

  • Christie Gaskin says:

    I’m from New York, and Delta has always been a terrific airline to fly with in the past. They were my go-to carrier. However, I would avoid flying Delta at all costs right now. I scheduled a direct ticket from New York to Chicago months in advance. They cancel Delta flight ticket three days ago and rebooked me on a one-stop flight the next day without giving me any notice. I called for help and had to wait three hours to speak with someone. Without being able to speak to anyone, the phone conversation was eventually terminated. This caused me to book a new ticket with a different airline in order to arrive in Chicago on time. I’ve been trying to contact Delta for a refund for my unused ticket for the past few days. I’ve been on the phone for another hour and a half and have yet to be connected. I’ve also experimented with their messaging service. After two hours of waiting, I received a text message. The representative waited five minutes to respond to each text I sent. She’d pose a query. I’d respond right away, and she’d wait another five minutes before responding. She eventually told me I’d have to go via a booking agent. I was rerouted and had to wait another two hours, during which time the ticketing agent never logged on. I’m back online today, trying again. I’m beyond frustrated, and I strongly advise you to avoid Delta Airlines at all means right now. They are now experiencing serious operating difficulties.

  • Brigitte Friedman says:

    I’d give them more than five stars if I could. Something must be done about this fantastic and excellent airline. They always take care of your money, even if your flight is cancelled, and they have made it practically impossible to reach a human being on the phone without having to wait hours. It’s inspiring to see what an airline can accomplish and what they do to ensure that their passengers are not inconvenienced. We were able to preserve our family holiday from being wrecked by inclement weather thanks to Delta cancel flight policy. Our family trip was cancelled due to inclement weather, however Delta informed us of this. We had to cancel the days of our trip due to terrible weather, but Delta Airlines was able to rebook our flight for a very low charge. It was a fantastic experience.

  • Kathleen Flanagan says:

    They saved us from being trapped in Atlanta for the night by providing meal coupons and motel rooms. They stated that it was due to weather circumstances and not their responsibility, but they still want to assist you. That was the extent of their charity. We had a good tailwind the entire way to Atlanta, which aided us in getting to our goal on time. One advantage of Delta flight cancellation is that you will only be on hold for a minimum of half an hour when contacting customer support, so they don’t waste your time. They make an effort to assist, but patience is required. All airlines have good flight experiences and the greatest customer service. Employees are also the happiest.

  • Ankit Ahuja says:

    When Delta emailed me to suggest that I consider changing my flight to avoid the July 4th weekend, I did so. Due to the numerous reports of Delta airlines cancel flight, I changed my travel to a day earlier and afterwards discovered that I had been given better seats. The experience of travelling with Delta was wonderful. I have no idea why there are so many negative reviews about Delta’s customer service; all I know is that it is currently one of the top airlines. Greetings from Delta.

  • Oscar Brand says:

    We were returning home from a vacation in Hawaii, but my youngest daughter developed a terrible fever on the day of our departure. We didn’t know what to do, so we considered cancelling our flight reservation. We called their customer service department and were told that we could cancel our tickets and rebook on a later date without having to go to the airport. We provided all of the necessary information, as well as the explanation for the cancellation. They were really supportive of our cause and assisted us in any way they could. It caused us some inconvenience, but in the end, we were able to return home safely and in good health. It’s no surprise that Delta Airlines has the best cancellation policy in the United States. To avoid causing any confusion, I recommend that you always give adequate paperwork and a reason for your cancellation.

  • Csizmadia Kerecsen says:

    What else is there to say about this awful airline? Due to Delta Airlines cancellation of my flight three hours before takeoff, I was left stranded and forced to find a hotel to stay at while my children at home were left alone. They haven’t tried to make up for it, and after waiting for almost five hours, I was disconnected. The amount of compensation offered by customer support via SMS has been exaggerated. I will never trust them to fly with me again due to their terrible Delta cancellation policy.

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