American Airlines Customer Service: Booking, cancellation, change, and refund requests can be easily handled with the assistance of their competent customer care team. By following the directions, you can find out more about how to get in touch with American Customer Service. 

What are the ways to contact American Airlines Customer Service:

You must speak with a live person at the American Airlines customer service department if you have any queries regarding your flight. 

aa customer service
  • If you wish to speak with an American Airlines Customer Service agent, you must first respond to “customer service” to each question the IVR system asks you.
  • A “American Airlines Airline flight reservations” representative welcomes you and answers the phone when you call. 
  • They must receive all the details you require for your intended holiday.
  • Once you have all the information you need, the person can assist you in booking your ticket over the phone or online. 
  • If you need to update the name, date, or any other information on the ticket, call them and have the required documentation available. 

You can get in touch with American Airlines customer service in the most basic ways imaginable for your demands and specific assistance. Time is saved, and assistance is available. Contact American Airlines customer service as soon as you can at the above number if you require assistance. 

Ways to Contact American Airlines Customer Service 

Using website

You can look for it in the “Help” section of the website, but you won’t find it there. American Airlines Support option is always available. This will take you directly to the American Airlines website’s assistance page. 

Use of a mobile application 

Although this programme also includes an automatic feature, we’ve discovered that typing “delayed or cancelled flights” will yield a wide range of results. Your place in line to speak with a live agent will be determined by the following option, “My enquiry has not been answered.” 

Using Email Support 

Email has the benefit of allowing you to type out your issue, walk away from the computer, and then review the email to ensure your point has been understood. If you need to raise your complaint, you will have access to a documented record of your conversations. Enterprise: American Airlines 

Website: Official Website 


For refunds- 

Through social media 

American Airlines has a dedicated social media staff that is well-known in the field. You will have a documented record of your communications with American Airlines airlines, just like if you had sent an email. 

  1. American Airlines Facebook Account:-
  2. American Airlines Instagram Account:-
  3. American Airlines YouTube channel:-
  4. American Airlines Twitter Account:-
  5. American Airlines LinkedIn Page:

You can find immediate solutions to your issues as well as the answers to any additional inquiries you may have through their social media pages. 

How to Call American Airlines Customer Service 

  • To request a callback service, dial the American Airlines customer care number (800-433-7300) and select the callback request option. 
  • Go further and open the official American Airlines website. Simply select the contact us tab. 
  • On the contact page, select the American Airlines Request callback form and complete the required fields. 
  • Call back to ask for a time and date after receiving the information, which is identical to contact information. Also, you must identify the subject for which you require assistance. 
  • When you click the submit button, your request will be processed immediately. ● You’ll need to wait till American Airlines calls you. At the time specified, a representative will call. 

Call using the numbers provided below and select your preferred language 

American Airlines Phone Number 800-433-7330
AA headquarter AddressP.O. Box 619616. DFW Airport, TX 75261-9616
English 800-433-7300 (24 hours)
French 800-756-8613 (7 a.m. – 6 p.m)
Spanish 800-633-3711 (24 hours)
Creole 800-833-5767 (7 a.m. – 4 p.m.)
Portuguese 866-824-8717 (6 a.m. – 7 p.m.)
Mandarin Chinese 800-492-8095
Japanese 800-237-0027 (24 hours)

If you have a speech or hearing problem, dial 711 to connect through the National Relay Service 

  • Hit 1 to get flight details and to learn the language. 
  • To see how your current reservations and upcoming flight are progressing, click 2; to upgrade, press 3. 
  • Press 4 to access all award tickets and current reservations. 
  • Press 9 to get in touch with a live American Airlines customer support agent. 

Hence, you can quickly learn how to contact American Airlines for your benefit and convenience by carefully following and briefly going over all of the above mentioned methods. 

Can you chat with American Airlines? 

american airlines chat option

Consumer research has shown that the phrases “Change flight ticket,” “Yes,” and “I still need help” are the ones that customers use to contact professionals the quickest. Your last name and (optional) American Airlines loyalty number must then be entered. 

Whom should I get in touch with about my American Airlines AAdvantage account

Customers would probably prefer to get in touch with the American Airlines customer service regarding their AAdvantage account. 

If you have previously called the system, American Airlines will recognise your number and ask you directly why you are calling. If not, begin the call by stating your American Airlines Airlines number slowly and clearly. 

  • After being called by name, mention “reservation,” “existing reservation,” and then “travel modifications.” 
  • It will be necessary to provide a confirmation number.
  • ●If you don’t have one, you must state, “I do not have it.” The next thing I need to know is if all flights are domestic. 
  • You will then be placed in the line to speak with an agent. 

You can also live chat with American Airlines through the company’s website or mobile app. On a PC, look for the chat icon in the contact page’s lower right corner. 

Queries can be solved with help of AA Customer Service: 

AAdvantage Account summary 

At any American Airlines or American Eagle ticket counter, online at, or by phoning 800-433-7300, anyone seeking to sign up for the AAdvantage programme can do so immediately. 

Update the seat 

By giving a call on American Airlines Reservations, you can request an upgrade at the time of booking or at any time before check-in, but there’s no guarantee you’ll obtain one. You are added to a waitlist if the airline is unable to confirm that you will receive the upgrade at the time you request it. 

For assistance, please call Reservations at 1-800-433-7300. 

Exchange miles 

To get more information about the Exchange miles in the United States, call American Airlines or American Eagle at 800-433-7300. You can reach the American Airlines customer service in Spanish by calling 800-633-3711. Dial 800-543-1586 to get in touch with American Airlines or American Eagle if you have a speech or hearing problem. 

Claim for baggage 

After landing, check with an agent at the airport if you can’t find your bags; otherwise, you’ll have to go back. You will receive a 13-character file reference number from the agent to use when submitting your claim.

If you are traveling without your bags, American Airlines will pay for reasonable and urgent items that you require. If your delay lasts longer than 30 days, kindly send them the following:

  • Your file reference number in 13 characters 
  • a duplicate of your ticket receipt and checks for your baggage 
  • Your authentic, date-stamped receipts 
  • Any expense reimbursement will be subtracted from the total settlement sum if your bag cannot be found. 

Contact for further information on baggage settlement

If you need to require more information in the United States of America, you need to call American Airlines or American Eagle at 800-433-7300. Call 800-633-3711 for assistance if you need it in Spanish

Extra luggage 

You must have an authorized American Airlines credit card, at least AAdvantage Gold elite status, Oneworld Ruby level, fly in a premium cabin, or be a partner of the armed forces in uniform in order to avoid incurring a checked bag cost. Check your route for precise information. A checked bag is frequently provided free of charge for international destinations. 

Call 800-433-7300 for further details


You can ask for a refund or check the status of your refund if you purchased your ticket or connected travel goods and services from American Airlines.

Contact number for refund 

  • Mail to: American Airlines 
  • Attention: Passenger Refunds  4000 E. Sky Harbor Blvd.  Phoenix, AZ 85034 
  • Fax:  800-892-3447 (U.S.)  480-693-2759 (International) 

Be Sure to Include the following: 

  • Names of travellers 
  • U.S. mail or email address 
  • Request’s justification Receipts 
  • Invoice numbers
  • Date of departure 
  • Cities of departure and arrival 

Flight deals and discounts to be aware of 

Our mission at American Airlines and American Eagle is to serve our clients with reliable air transportation and a wide range of connected services. American Airlines is committed to making each trip you take with us memorable. Our top priorities are your safety, comfort, and convenience. 

American Airlines offers a variety of discounts to a wide spectrum of customers. The categories where you fit best are covered in detail. 

Armed Forces Discounts 

American Airlines provides military personnel special rates on select flights. Government employees can also book discounted tickets. Although specific itineraries are not featured on the airline’s website, customers can call customer care to find out if there are any specials on certain flights and to make reservations. 

Student Discounts for Colleges 

American Airlines offers special rates for college students, and further savings are provided for trip bundles that include on-land travel. When booking your trip, choose your participating university from the drop-down list that appears on the screen to be eligible for the university student discount. 

Group Savings and Discounts 

Consider group airfare discounts when booking your trips with American Airlines. These savings are available to groups of at least 10 people flying together. Use the Group Travel Request Form to get in touch with American Airlines to receive the discounted rates. 

Travel discounts on websites 

Look around for less expensive American Airlines flights if you have the time before making your reservation. 

Net SAAvers Offers and Discounts 

Consider subscribing to American Airlines periodic newsletters to receive discounts on Net SAAvers. This programme gives you access to all of the airline’s most recent offers, including last-minute bargains and holiday packages. Join the AAdvantage programme and choose the option to get these electronic updates to sign up for this email. 

Call the American Airlines customer service number if you fall under one of the above provided categories. 

Modify your booking 

  • Your reservation can be modified on the American Airlines website. ● Visit 
  • Then, select “Your tips/Check-in.”
  • Input the record locator, passenger first and last names, and (a.k.a. confirmation code). Your booking confirmation email contains your record locator. 
  • Choose “Find your trip.” 
  • On your reservation, click. 
  • Choose “Change trip” from the list of reservation details. 
  • Make your modifications according to the choices you want. There might be some charges. 
  • An email verifying the modifications will be sent to you. 

You must get in touch with the American Airlines Customer Support Team if your trip doesn’t include a “Change trip” option. 


Starting 24 hours before departure and ending 45 minutes before departure, you can check-in online or via the app (90 for international). You should keep in mind that the passengers have to arrive at the airport adequately on time before scheduled departure to check in and check your bags. 

Time given: 45 minutes within the U.S. 

For AA check-in

Queries relating to American Airlines Mobile App 

If you require immediate assistance with any questions about the American Airlines app? Then, using a variety of methods like phone, email, or online chat, you can speak with an American Airlines support representative immediately. Every issue for which you are looking for help can be solved. 

Trip Insurance 

Allianz Trip Insurance is the brand name for American Airlines travel insurance. 

To get insurance via American Airlines, click here

Get coverage for the following advantages 

  • Travel insurance advantages 
  • Trip cancellation 
  • Emergency 
  • Health and dental services 
  • Emergency 
  • Health care transportation 
  • Travel time 
  • Baggage damage or loss 
  • Baggage hold-up 
  • 24-hour concierge service 
  • Car rental accident or damage

Do you have queries about buying travel insurance or making a claim? Residents of the United States, Canada, and Mexico can purchase trip insurance, with different insurance companies in each nation. 

Call 866-520-8831 from Canada or the US to get in touch. 

Travelling with a pet 

Animals may travel as carry-on luggage or via American Airlines Cargo depending on the breed and size. As carry-on pets, only cats and dogs that meet the requirements for size, age, and destination are permitted. 

Only U.S. service members on active duty and foreign diplomats travelling on official business are permitted to check a pet at the ticket counter. There are costs and restrictions. 

If they satisfy the aviation standards, fully trained assistance dogs may travel in the cabin without any cost. 

Which places allow pet travellers? 

For most flights lasting up to 12 hours or flights to/from specific locations, you may bring a pet along with you: 

Throughout the 48 contiguous United States 

Alaska, Mexico, the United States, Canada, Puerto Rico, St. Croix, and St. Thomas When examining a pet, you must: 

  • At least 48 hours before your trip, get in touch with reservations Check in at the ticket desk with your official orders 
  • Need to keep extra time for check-in (at least 1.5 to 2 hours and no more than 3 hours before your getaway) 
  • Checklist completion with a representative 
  • A health certificate 

Carry-on pets 

If any of the following apply to your American Airlines flight: 

  • You pay the carry-on pet fee. 
  • The entire trip, your pet remains in the kennel and under the seat in front of you. ● You are allowed to bring a pet carrier and one personal item on the flight, but you are not allowed to bring a carry-on bag along with them. The kennel will take the place of your carry-on bag. 

Call the American Airlines customer service line or visit the following page for further details:

Special need 

On the passenger details page while booking or managing your trip online, select “Add special assistance.” You can see: 

  • Requesting a wheelchair 
  • Indicate if you are bringing your own mobility device on your trip. ● If you require particular help due to a developmental, cognitive, visual, or hearing impairment 
  • Indicate if you are taking a service animal with you. Keep in mind that at least 48 hours prior to your flight, notice and approval are needed. 

Make a special assistance call  Call American Airlines for assistance to make accommodations for accessibility: 800-237-7976 . Call 800-735-2988 for help if you have hearing or speech issues. To connect using the National Relay Service, dial 711. Contact 800-892-3624 if you encountered a problem with special help on a previous trip. 

Special Assistance online

Any other technical support 

Further technical assistance require a new password? quickly change your password online. 

For the USA and Canada, call 800-222-2377. 

Change password link

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Comment by: Chloe Rymill on Fri Jul 29th 2022

American Airlines was formerly a reliable carrier. I've been a consistent client, and each year I've been able to attain the highest level of frequent flyer elite status. The Customer Relations department's services have recently and as of today gone down the gutter. In the long run, this could have an impact on the airline as a whole, and I'm sorry to see that this is the case. Customers can only file complaints and seek answers to their inquiries and concerns by going to the portal and writing in. I contacted several times and received a delayed response from the customer service department. They assisted me with my change flight American Airlines, which is a difficult process, but I believed them.

Comment by: Marc Harry on Thu May 19th 2022

The only problem I encountered in my experience of flying with American Airlines was their musical instrument policy. It is not clearly mentioned in the official website of American Airlines. But I got the information from the other sources that the customer can carry a guitar along with him. For confirmation I called the customer support and enquired about the musical instrument policy. He also said that guitar was completely within the limits to take as a carry on. Based on the information I received from the American Airlines representative on the phone, I carried the guitar along with me.

Comment by: David Watson on Mon Oct 4th 2021

My wife and I recently flew on American Airlines for a quick excursion from Birmingham to Toronto. What travelers need right now is flexibility in the ticket dates and the fares at affordable prices. I got excellent support from American Airlines Flight Reservations staff. The fares were very affordable and the flight left on time. During our flight, we were served beverages and snacks by flight attendants. And that we enjoyed too much. Plane was modern and very clean. No problems, quite happy with the experience. What more could one ask for? Staff at American Airlines took very good care of us during our entire journey.

Comment by: Kimberly Erdmann on Wed Jul 28th 2021

I take American Airlines almost on a weekly basis. It is typically the most reliable and on-time airlines serving this route. I faced a problem while booking a ticket and I got the American airlines reservation phone number from the official website. I called them and explained my problem faced while booking a ticket. The customer support executive was very polite and gentle. He solved my problem and helped me to book a ticket with ease. I haven’t found this type of service from other airlines. I strongly recommend American Airlines.

Comment by: Virginia Bennett on Sun Feb 28th 2021

My flight got canceled because of an increasing covid-19 cases! American Airlines Flight Reservations authority had given me the choice to rebook or refund (only taxes in my case because I booked economy class). I chose to travel later in this year and I got an email that they had given an e-voucher of the amount I spent on my booking which I can use until next April. I loved the way they responded and the procedure was fast, easy, fair, and polite.
phone 1-800-548-3192