United Airlines Cancellation & Refund Policy

Walking along with the waves of the beach and eating your favorite seafood can be your ideal vacation but unfortunately, when things go south we will be left with a single option which is the cancellation of a flight. This is a common yet triggering fear that we all have because of its long and frustrating process. But, with the United Airlines cancellation policy cancellation of flights is made quick and convenient.

Thus, we have prepared an article for our readers to inform them if United Airlines cancel a flight or you cancel United Flight what you have to keep in mind and what would be the cancellation policy and process. Let’s proceed further to understand everything about the cancellation.

A Stepwise Process to Cancel Your United Airlines Ticket

Source: United.com

We can cancel a flight online using the website. It is far easier, convenient and one can get a refund automatically. As long the passengers follow the cancellation policy clearly, they can proceed with the following process.

  1. First, we should head to the United Airlines website
  2. Then, a passenger can log into the Mileage Plus program if he has an active account.
  3. Or the traveler can continue the process as a guest.
  4. Now, click on the My Trips tab.
  5. Here, it is required to enter your existing flight details that you need cancelled.
    • You have to provide the confirmation number and the passenger’s last name.
    • Confirmation number will be on the email you received during the booking.
    • Also, ensure that the passenger name is the same as on the booking.
  6. After that, search your trip and click on Cancel.
  7. Now, it will redirect you to the check-out page, here the airline will either provide the flight credit/e-credit or refund to the original source, depending on the fare type and the time of cancellation.
    • This refund will be calculated after deducting the respective fee as per the United Airlines cancellation policy. Although most fares do not have a charge.
  8. Lastly, proceed with the cancellation. If you get e-credits/future credits, you can refund it later via a refund request. But conditions will apply.

United Flight Cancellations via App

Passenger can similarly cancel a flight on their smartphones by using an app. This app is found on both the popular platforms. And one has to simply follow these steps to proceed with said cancellations.

  • The process starts after the traveler gets the United Airlines app.
  • He can do so by visiting the corresponding app stores: Google Play Store or Apple App Store.
  • Now search for the app and download it.
  • After that, launch it and click on My trips.
    • Those with the Mileage Plus program can also choose to log in.
  • Then, the passenger has to fill in all the relevant flight details.
  • Such as:
    • The six-digit confirmation number
    • The passenger’s last name
  • Finally, click on Cancel to scrub your flight.
  • Refunds will be made accordingly as per the United cancellation policy. In case you receive future credits or e-credits you can also request a refund separately. However, everything is based on the fare type of the cancelled flight.

How to Cancel Flight on United Airlines for Award tickets?

Following the United Airlines cancellation policy, one can also cancel United award tickets with the exact same convenience. But unlike normal tickets, the passenger has to shell out a cancellation fee for award tickets if they want to preserve their Miles. The airline has proposed different cancellation fee for different award tickets. And the time of cancellation also plays an equal part.

United Airlines Award Ticket Cancellation Fees
Time of cancellationGeneral MembersPremier SilverPremier GoldPremier PlatinumPremier 1K
31 days or more from departureFreeFreeFreeFreeFree
30 days or less from departure$125$100$75$50Free

United Airlines Cancellations Policy – 2022

united airlines cancellation policy

The airline has a set of rules and regulations in accordance with the United Airlines cancellations policy that clearly states the following:

  • The passengers can cancel the tickets anytime. However, a cancellation fee will apply.
  • The airline has abolished the cancellation fee for most fares, but you can still end up paying $200 to $400 per person per cancellation. 
  • However, the airline provides a risk-free period of 24 hours from the time of booking, during which every United flight cancellations will be free of cost and will meet with full refunds, regardless of fare type. 
  • But the policy states that there has to be at least a week between such booking and departure. 
  • Passengers can only cancel such tickets that were purchased directly from the airlines. For a ticket from a third party, the airline won’t be responsible. 
  • United offers refund only on refundable tickets. Non-refundable tickets will get travel credits. You can’t request a refund against travel credits from non-refundable tickets.
  • But if you have credits tied up with a refundable ticket, you can contact the airline for a refund online or offline.
  • A refund request is also possible when the airline cancels a flight. 
  • Same day cancellations cost a cancellation fee, regardless of fate type.
  • If one cancels a ticket purchased via gift cards or vouchers, he may get e-credits or Future credits of the same value. 
  • Failing to check in can result in full forfeiture of travel funds under the No show policy.

United Airlines Cancellations Policies for  (Basic Economy, Non-Refundable, Refundable Tickets, Award Tickets)

United Airlines cancel a flight for no of the fare chosen, passengers have 24 hours from the time of their initial booking to cancel their reservation without incurring a cost, as long as the ticket was bought a week or more before departure.

Basic Economy Ticket

If you want to cancel a basic economy ticket from United Airlines, you must do it within 24 hours after the original purchase and at least one week before departure.

Non Refundable Ticket

There is a $200 domestic cancellation cost and a $400 international cancellation fee if you cancel your flight more than 24 hours after booking it, depending on the fare class.

If you cancel your original ticket before the first flight departs and you have already paid the cancellation charge, you may utilise the remaining value of your ticket against a future trip with United as long as your new journey doesn’t start more than a year after the initial issuance date of your ticket.

Refundable Ticket

According to the United Cancellation policy, Refundable cancellation, flights are free at Ticket United. Any variation in fare as per United Airlines cancellations is your responsibility.

For domestic flights and $400 for foreign trips, there is a cost of $200 if the cancellation window is missed. The remainder is credited to your account or can be applied to subsequent travels after this amount has been subtracted from the cost of your ticket. There are several guidelines you must adhere to, though:

A non-refundable ticket, however, may be cancelled and you will receive a full refund in the event of the death of the passenger or any of his near relatives, as well as any jury duty or military orders. You will undoubtedly need supporting documentation in order to receive the benefits.

For United, Silver and general members, same-day cancellation cost $75. The cost is waived for elite members who are Gold level or higher.

Award Ticket

Depending on your status with United airlines cancel flight, there may be a significant difference in the cost of cancelling your award ticket and having your miles redeposited.

You will not incur a fee and receive a refund of your miles if you cancel your flight at least 31 days prior to departure.

However, depending on their level of elite membership with United, travellers who cancel a ticket bought using miles fewer than 30 days before departure will be required to pay a cancellation fee of $50 to 125.

Regardless of your status level, you must spend $125 to have your miles redeposited if you miss your flight.

United charges Silver and regular members $75 for same-day modifications to award tickets. The cost is waived for elite members who are Gold level or higher.

The cost to cancel United Airlines flight 61 or more days prior to departure is:

$0 for Platinum and 1K members, $75 for General Members, $50 for Silver Members, $25 for Gold Members, and $75 for Silver Members.

When you cancel a United flight 60 days or less before takeoff, there is a cost of:

$100 for silver, $75 for gold, $50 for platinum, $125 for general members, and $0 for 1K members.

United Airlines 24 hours Cancellation Policy

United Airlines also offers a 24-hour risk-free period, during which free cancellations for a full refund is possible, no matter the fare type. However, there has to be a difference of 7 days or more in-between said booking and flight departure.

Some terms and conditions as per this policy:

  • The passenger has to buy the ticket from United Airlines to be eligible for the policy. Tickets bought via a third party will not be entertained.
  • The 24-hour period starts after you finalize your reservation.
  • United will offer cash refunds during this period that will revert to the original source of payment.
  • Group booking are kept out of this policy.
  • Vacation bundles similarly do not qualify.
  • If you bought a ticket with e-Credit then you won’t get a cash refund.

United Airlines Cancellation Fee:

United Airlines Cancellation fees

The cancellation fee depends upon what kind of ticket a customer purchased. As per United airlines, the tickets are classified into four types namely Refundable tickets, nonrefundable tickets, basic economy tickets, and Award tickets.

  • For a Refundable ticket, you are allowed to cancel your ticket whenever you want you won’t have to pay any cancellation charges unless you cancel the flight on the day of departure.
  • For a Non-Refundable ticket, you can cancel the ticket but you have to pay a cancellation fee of 200$ if you are canceling after 24 hours from the point of booking.
  • You will be not eligible to cancel your ticket if you purchase a Basic Economy ticket.
  • For an Award ticket, you should pay from 25$ to 125$ as a cancellation fee depending upon your destination.

Which Tickets Can be Canceled and When?

Now let us look at the different fare types and if you can cancel them. If so, then when?

As we will know further down the article, the airline practices a risk-free period, during which a passenger can cancel any flights, regardless of fare type. But what after the period ends:

Basic Economy

Passengers can’t cancel a basic economy ticket after the booking, outside the risk-free period. If you do, the whole travel fund will be forfeit, and you will not receive a refund nor flight credits.


Almost, every ticket available on United is non-refundable. Hence, you won’t get a refund upon cancellation. But it doesn’t mean your travel funds will be lost. As the airline offers e-Credits or Flight Credits against such cancellations which can be used for future travel. However, these credits are expendable and prone to expiry. Also, you can’t request a refund against these credits, unless it is an e-Credit. If you get any credits when United Airlines cancel a flight, you can request a refund against those.


Refundable tickets allow for cash refunds, regardless of when it is cancelled, as long it adheres to the cancellation policy No-Show. Since, the airline has abolished cancellation fees, chances are you can clench a full refund.

Award Flights

Award flights need to be treated the same as normal fares under the United flight cancellation policy. However, there are different types of award flights and the cancellation depends on these tiers and timing. If you fail to broad the flight, then United will redeposit your Miles but charge a No-show penalty.

How to Cancel United Airlines Flight and Rebook it?

Rebooking a flight under the United Airlines cancellation policy is pretty much the same. Although we suggest logging into the United account to make the process smoother.

  • Here’s how a passenger can rebook when United Airlines cancel a flight.
  • First, visit the official United Airlines website and login to your account.
  • Then make sure there is a cancelled flight to be rebooked.
    • Click on Canceled Flights to view the list.
  • Now, select the flight you want and scroll down.
  • After that, click on Rebook Flight.
  • Then, create a new itinerary as per the United Airlines cancellation policy.
  • Lastly, click on Rebook and pay the fare difference. As the airline has abolished the flight change fee, it won’t charge you.

How to change your flight or cancel and rebook:

Here is a step-by-step guide to change your United Airlines ticket.

  • Visit the official website “United.com” or you also use the mobile application to change your flight.
  • Now choose “change flight” to change your ticket.
  • Now you can search for a new flight and you can see the fare difference it also displaces the change fee if you have to pay any.
  • United flights will send you a message In case your ticket is not eligible for change.

Here is a Step-by-step Guide to Rebook Your United Airlines Ticket

Rebook your United Airlines
  • Go to the airline’s website and click on “my trip”.
  • Now click on “cancel flight” and enter your details like ticket number and name.
  • Once your cancelation is confirmed you can book a new flight by clicking on” Reservation”.
  • If you have any flight credits you can use them while booking a new flight.

Refundable ticket:

Refundable tickets are the go-to option if you are unsure about your trip although. Refundable tickets are a little pricer. They will save you from immense peace as you don’t have to go through any kind of process if you want to cancel your ticket.

A refundable ticket allows you to cancel your flight at any time until the day of departure and as a result, you don’t have to pay any kind of cancelation fee.

The refund is done very quickly and easily for a refundable ticket. A refund will be done within 7 business days and the refund will be done in the same payment mode as you did to book the ticket.

Non-Refundable ticket:

If you purchase a Non-refundable ticket then you cannot get any refund in case you cancel your flight and you will be charged a cancellation fee of 200$.

With a non-refundable ticket, you will not get any refund in the original payment method however you will get credit as a refund and you can use this to book your future flights.

Travel insurance:

You can use the travel guide travel insurance plan called AIG travel provided by United Airlines. Travel insurance will cover your travel expenses and investments and will assist you in any case of travel emergencies.

United Airlines Refund Policy

  • As per the 24-hour policy, if you purchase a ticket a week ahead from the day of departure of the flight and booked it in the last 24 hours you can dispense the changes and cancellation fee.
  • You cannot make changes with basic economy tickets however you can cancel the ticket within 24 hours from the point of booking to get a refund without any cancelation fee.
  • It takes 20 business days to process a refund however if payment is done by credit card it will take only 7 business days to process your refund.
  • A refund is always done in the original payment method.
  • The refund will be done depending upon the fare and class that you booked.

For more information visit the https://www.united.com/ual/en/us/fly/booking/refund-policies.html

How do I Get a Refund from United Airlines?

How do I get a refund from united airlines

Refund is only done for refundable tickets in the original payment method within 7 business days however nonrefundable tickets can also get the refund in the form of ecredits that they can book their next flight.

By using the United Airlines 24 hour policy one can get their Refund without any cancellation fee; this is only applicable if you cancel your ticket within 24 hours from the point of booking.

To request a refund go to the United Airlines official website or mobile application and click on manage reservation and fill in the request refund form once you submit it you will be refunded with 7 business days in the original payment form or ecredit form.

What if United Airlines Canceled My flight and it is Not Offering a Refund?

After canceling your flight you have to visit the website portal and click on my trip and fill the refund form to request for refund.

United services will get back to you in a very short time and based on ticket eligibility you will get a refund either in the form of original payment mode or ecredit form which you can use for your future flights.

United flight Cancellation  Phone Number:

You can contact 1-800-548-3192 to get all kinds of information related to your flight whether it is claiming for refund or cancelling your flight ticket without any hassle you can simply reach out through customer care and ask for all your queries related to your flight.

Conclusion: To have a smooth and trouble-free journey it is always important to know a little more about the Airlines that you are traveling to. Either it is a cancelation or getting a refund make sure to know the whole process to get the most out of a ticket.

United Airlines helps you fly with peace without any bothering of cancelation fee if you go ahead with a refundable ticket even if you choose other tickets you can make use of 24 house risk-free cancelation policy and United Airline Refund policy to get your refunds.

United Airlines will ensure to give you all the information if there is any delay or flight cancelation. So fly with no worries by knowing everything before getting your United Airlines ticket reservations.

United Airlines Cancellations Frequently Asked Questions (FAQs)

Q. How to Avoid Cancellation Fee on United Airlines?

Ans. In order to avoid cancellation fee, one can:

  • Buy refundable tickets.
  • Cancel during the 24-hour risk-free period.
  • Request a cancellation is the flight is late.
  • Request a cancellation is the airline initiates to cancel your trip.
  • Become an Elite member.
  • Cancel during special circumstances.
  • Cancel as per government or military order.

Ans. Yes, the airline offers the same cancellation rules for award tickets. However the cancellation fee vary depending on when you cancel a flight.

Ans. If possible, it is always better to change a trip, but on United most cancellations are free, so it is up to the passenger.

Ans. One can cancel a flight and get a refund according to the fare rules. But the cancellation is only possible on tickets directly purchased from the airlines.

Ans. Yes, United Airlines allows a passenger to cancel a flight no matter when, as long it is prior to departure.

Ans. As per the US DoT guidelines, an airline operating within the United States has to offer a risk-free period of 24 hours from the initial booking. A passenger can enjoy free cancellations and full refunds on any trips cancelled during this time. However, he has to ensure that a gap of seven day or more remains between his booking and scheduled flight departure.

  • Ans. Most tickets do not have a cancellation fee except non-refundable and award tickets.
  • Non-refundable – $200 for domestic flights and $400 for international flights
  • Award tickets – $125 to $50 depending on your membership tiers.

Ans. The airline offers 3 types of credits which are:

  • e-Credits
  • Future Travel Credits and
  • Travel certificates.
  • The first two are awarded when you cancel a flight as per the cancellation policy.
  • The last one is awarded upon voluntarily giving up a seat.

Ans. Yes, however a cancellation fee will apply when you cancel it outside the risk-free period. And you will only get travel credits upon cancellation and no refunds.

Ans. You can claim a refund and free rebooking and also compensation if the flight was cancelled due to controllable reasons.

Ans. Yes, any non-refundable ticket cancellation will warrant you future travel credits or e-credits.

Ans. As per the United Airlines refund policy, the airline offers refundable tickets that do not incur any cancellation charges.

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Comment by: Ellen Frasure on Fri Aug 19th 2022

The worst flying experience I have ever experienced in my 20-year career. United Airlines cancel a flight often due to bad weather. Due to some thunderstorms, my flight was initially delayed just as we were about to start boarding, and then it was cancelled. I attempted to board the following aircraft but was placed on standby. After a 3 hour delay, I went to customer service because I didn't get the standby flight. After 7 hours of waiting in the airport, one luggage was lost. When I returned the following morning, they informed me that, despite the flight being cancelled and filing a claim, my luggage had been sent to my final destination city without me. That is the height of incompetence. After receiving several assurances, I waited all day for my suitcase to arrive, only to learn at the end of the day that because I was on standby to fly to Seattle on Sunday, the checked-in missing luggage remained at the final destination because I would be leaving the following day. Complete stupidity and arrogance. Do not believe that any other industry has such lax client expectations.

Comment by: April Charles on Sat Jul 23rd 2022

United flight cancellations are common in the USA. A few days ago, I made a reservation for a United Airlines flight. randomly cancelled a flight that had been delayed for three hours due to severe weather. Waiting for misplaced luggage for the past two days. We can only hope that the FAA has a better "Some Aviation Rights" for its customers to safeguard travellers from similar annoyances. To prevent an airline from trying to cancel a flight before it is fully booked, the penalty for a cancelled flight must be greater than the cost of the ticket. I completely appreciate that flying half-full is not cost-effective; instead, I recommend reducing the number of flights rather than upsetting passengers by limiting their options.

Comment by: Ursula Barker on Fri Jul 1st 2022

It went well. We merely requested information so we could decide whether to cancel the flight because we had a connecting flight. United cancellation policy is easy to understand. The attendant offered no assistance at all. So we requested a manager, who never showed up. Ultimately had to cancel the connecting flight, reschedule on a different carrier, and pay an additional fee. Silver didn't accept accountability. tried to call. They rescheduled the flight in response to our request. We ultimately arrived at our destination after a satisfactory response.

Comment by: Betty Brown on Wed Jun 15th 2022

Massive delays and cancellations. There were two flight changes in the weeks before my vacation. then once more following my check-in. After several delays, both of the new flights were cancelled. The following morning, planes departed on time. Despite attempts to switch to a flight earlier, it was delayed. I chose the later flight with no delay as a result. At the same time as our later flight, another flight was four hours late. My flight was 20 minutes early and everything seemed fine, however there was no ground crew until 55 minutes later. It appears they could perform better if they read their own United Airlines cancellation policy. I inquired about an upgrade for my seat. The first class would cost $800, so I was informed. That is the whole cost. What makes this an improvement? Crazy, huh? There is a lot of suffering in Dulles itself.

Comment by: Jasmine Bernard on Tue May 17th 2022

I need my money back I did talk to them before I cancel my ticket because I make Wong date they already charge me after two hours reservations I’m going to fight for my money they never give me my money back. CT6NV9 confirmation number

Comment by: Patricia Mannos on Sun Feb 27th 2022

I called yesterday to cancel tickets with confirmation #AWV5N4. When I made the reservation I thought the tickets were refundable. The woman I talked to said I would have a credit of $894.40 to use by 2/26/23. I was cutoff after holding for an hour before I could ask about my refundable ticket. When I looked at the record it looked like she had entered the cancellation date as 2/6/22 instead of 2/26/22. I prefer to have a refund which I expected.

Comment by: Vickie B. on Tue Feb 1st 2022

Very disappointed in this whole process of a refund! I booked through expedia and had to cancel one of the tickets. Was told by Expedia that I would have to go through United for a refund. I just spend over three hours trying to get this resolved. I am being told I need to pay a cancellation fee to get a voucher!! I can't use the credit because it is in someone else name, even though I purchased the ticket with my debit card. Frustrated!!!

Comment by: Jessica Riley on Tue Nov 30th 2021

I am impressed with the United Airlines team for their response to flight cancellations and country lockdowns because of the Covid situation all over the world. I could never imagine the pressure these air carriers are going through. My request for a full refund was acknowledged by the company and accepted my request for full refund. United Airlines cancellation fee was very less, but they didn’t charge me. I appreciate your efficiency.

Comment by: Ashok Kumar Chaudhry on Fri Nov 19th 2021

Quite transparent Policy about Ticket cancellation, refund and rescheduling……… However, the policy regarding cancellation, refund and rescheduling of partly used ticket after travelling one sector is not clear.

Comment by: Angelina Schild on Tue Jun 22nd 2021

The United Airlines ticket cancellation process is very easy. I cancelled my ticket through the app with ease. I have never had a problem with united airlines that went unsolved. They will try their best to fix whatever is bothering you regarding your journey. Nice airline.

Comment by: Samuel Cecil on Tue May 11th 2021

My parents have been stuck in another country since this covid-19 outbreak. After 2 months, air carriers slowly started their services. So I decided to bring back my parents. I booked tickets with United airlines. But unfortunately covid cases have increased in my area and the government listed my area in the red zone. So I cancelled tickets and got a refund as per the United airlines flight cancellation policy with fewer charges.

Comment by: Matthew Putnam on Thu Apr 29th 2021

I got a message that the flight had been cancelled, so I searched for the United Airlines cancellation phone number, but the company themselves called me up and explained the reason for cancellation and within a few minutes they refunded my money and credited some points to my account.

Comment by: John Smith on Tue Apr 20th 2021

I booked an under refundable policy and paid extra money because my company officials announced the date for the meeting. I was not sure whether this meeting was going to be held on the announced date because of pandemic situations all over the world. As expected, the meeting got cancelled and I cancelled my ticket, so as per the United Airlines tickets cancellation policy I requested for a refund and got my money.

Comment by: Colin Bone on Fri Apr 9th 2021

Cancellation policy of the United airlines was changed because of the Covid-19. Previously it was one year validity for any cancelled/rescheduled tickets and now it is extended to two years. It is so beneficial to the customers. I got a credit to book in the future for my cancelled ticket. Thanks to United airlines.

Comment by: Shirley Scott on Sat Mar 20th 2021

I cancelled my ticket but money didn’t get reflected into my account. So I called customer support and they asked for my United Airlines cancellation number that I got during the cancellation process to check the status of my cancellation. After a few minutes he said that it will take 7 working days to get my money back. After one week I got my money into my bank account.

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